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Common Questions

Frequently Asked Questions

Have a question? Hopefully these answers will help you guide you along your way

What does Bank Verification mean?
PayOK’s bank verification process allows users to securely confirm the identity/ownership details of a bank account, including the account name, ABN or ACN. In practical terms, it means a user can verify that a company owns the bank account that they have asked for money to be transferred to.
What is invoice redirection fraud and how can you stop it?

Invoice Redirection Fraud stems from a larger cybercrime called Business Email Compromise where cybercriminals impersonate a business to trick you, an employee, customer or vendor into transferring money or sensitive information.

This is done usually by gaining remote access to an email account or using an email address that appears legitimate and almost identical to the trusted business email address. The cybercriminal then sends what appears to be a legitimate email requesting money or sensitive information.

In the case of Invoice Redirection Fraud, the cybercriminal will send an invoice which includes new updated bank details so payments are redirected to the cybercriminal.

Prior to making a payment, PayOK can provide users the actual name associated to a bank BSB and account number, highlighting an incorrect account name or confirming a correct one.

What should I do if I have experienced bank fraud? Or think I have falled victim to bank fraud?
You should contact your bank immediately, suspend any pending payments until you have confirmed the identities of the bank accounts you are about to pay and contact the police.
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